Doorsure Express Private Limited (“Doorsure”,“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, store, process, disclose and transfer Personal Information (as defined below), through platforms controlled by the Company via www.doorsure.in and mobile sites/application (the “Platforms”) for all the services rendered by Doorsure ("Services"). This document is an electronic record in terms of (i) Information Technology Act, 2000; (ii) the rules framed there under as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.We reserve the right to make changes to this Privacy Policy at any time. Any such modifications will become effective immediately upon posting to the Platform and your continued use of the Platform, and/or the Services constitutes your consent to such modifications. If you object to any changes, you may terminate your account. You agree to periodically review the current version of the Privacy Policy as posted on the Platform. By providing us your information or by making use of the facilities provided by the Platform, you hereby consent to the collection, storage, processing and transfer of any or all of your personal information and non-personal information by Doorsure as specified under this privacy policy. You further agree that such collection, use, storage and transfer of your information shall not cause any loss or wrongful gain to you or any other person.There is no compulsion on you to provide us with Your Information and any and all personal information provided by you to us is with your full consent, own volition and desire to provide. Your Information and you deemed to have accepted the terms and conditions stipulated herein by accessing this Website. In case you do not wish to provide Your Information please do not access this Website. By using the services and tools provided on the Website, it is deemed that You have read and accepted the terms and conditions contained herein. If You transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. Use of the Website by You shall governed by these terms and conditions and shall constitute your binding obligations with the Company.
When you use our services we might ask you to provide some of your personal & official information which are mandatory in-order to provide you our services. Such information may be collected in various ways including but not limited to during your registration as a user, registering as a merchant, using any services offered on the website, information collected during online survey or contest or otherwise or posting user reviews or otherwise doing business on the website. When you use our website, mobile application, API, offline services, fills a web/ query form or responds to any of our advertisements or social media pages, we might ask your information like but not limited to your name, address, personal &telephone number, IP address, location, email id, government ID proofs or other personal & non personal information that you shall/ might have to provideusso that we can provide you required services or assist you in providing appropriate response on your query submitted either for business purposes or general queries or job seeking purposes. Doorsure may also collect information other than personal information from you through the website/mobile application/ API/ offline services when you visit and / or use the website/mobile application/ API/ offline services. Such information may be stored in server logs. This non-personal information may include your geographic location, details of your telecom service provider or internet service provider, browser you used, the operating system you are using, device and the website you last visited before visiting the website or the duration of your stay on the website is also stored in the session along with the date and time of your access.
Doorsure assures you that we will use your information in a secured & lawful manner. We collect, stores and process your information as permissible under applicable law. We might use your information for but not limited to providing you better solution for your requirements, updating our records, analyzing your information to develop or improve our services, respond to your business & general queries, replying on to your job application or queries, to process & fulfill your orders, updating you on our service offerings, status update on your orders or service request, update you on any changes in our services, website, app, apis, terms & conditions, privacy policy, conducting surveys & obtaining your feedback, internal reviews and data analysis, improve our services, conducting academic research, surveys, analytical studies on various aspects including user behavior, user preferences etc., determine any security breaches, computer contaminant or computer virus, conducting background verification checks, investigating any crime or fraud detection, prevention and prosecution; complying with laws or regulations, to evaluate our business, for due diligence with our customers & investors.
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
We retain any personal information that you may have provided to us, for as long as you engaged our services, and for a reasonable time thereafter. We will put in place measures such that your personal or non-personal information, which we have collected & stored, is destroyed and/or removed from our system as soon as it is reasonably assumed that the purpose for which information were collected is no longer being served by the retention of such personal or non-personal information; and retention is no longer necessary for purpose required under applicable law.You will be encouraged to delete/ deactivate your account registered with us or write us @ [email protected] if you are no longer intended to use our services. You should also unsubscribe our e-mailer if you no longer willing to receive them. However, we reserve the right to retain, store and use your personal or non-personal information or content for our business purposes, whether such information or your account has been deleted or not. After a period of time, your data may be removed and accumulated, and then may be held by us as long as necessary for us to provide our services effectively, but our use of the accumulated data will be solely for analytic purposes.
We welcome links to this Website. You may establish a hypertext link to the Website, provided that the link does not state or imply any sponsorship or endorsement of such third party site by the Doorsure. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website/digital media any of the Content or other materials available on the Website without prior written consent from us.
No data transmission over the internet can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your information and we follow industry standard protocols and technology to protect registered user information.We have implemented reasonable security practices as per Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008. Access to your personal account online is password protected. We will not release your account password to any person. In the event that you forget your password, you may generate an on-line request for your password to be sent to you by e-mail at the e-mail address used during registration. All information you provide to us is stored on our or our subcontractors’ secure servers and accessed and used subject to our security policies and standards. We use hosted servers in the course of our business. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential, ensuring it is secure and strong, and for complying with any other security procedures that we notify you of. We ask you not to share your password with anyone.
We may disclose your personal information to our service providers and business partners to assist us in performing any contract we enter into with them or you, including providing the Website, App and the Services it enables, analytics providers to assist us in the improvement and optimisation of the Platform.
In addition, we may also disclose your personal information to third parties in the following circumstances:
| Purpose of disclosure and third party(s) to which disclosure might be made | Justification for Use |
|---|---|
| If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets. | Legitimate interest (to sell our business or assets). |
| If Doorsure or substantially all of its assets are acquired by a third party, personal information about our clients will be one of the transferred assets | Legitimate interest (to sell our Company or assets). |
| If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Doorsure, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection. | Legal obligation |
| Fraud Prevention and other checks. We and other organisations may also access and use your personal information to conduct credit checks and checks to prevent fraud. If false or accurate information is provided and fraud is identified or suspected, details may be passed to appropriate agencies. | Legitimate interest (to assist with the prevention of fraud and to assess your risk profile) |
| We may disclose your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with proceedings or investigations anywhere in the India where compelled to do so | Legal obligation (to cooperate with law enforcement and regulatory authorities) |
You agree and acknowledge that you are providing your information out of your free will. The information provided by you is on your own discretion and you are solely responsible for authenticity & correctness of the information provided. We encourage you to timely verify the information provided to us and update the information whenever there are any changes in your credentials. You have an option not to provide or permit Doorsure to collect your personal information or later on withdraw your consent with respect to such personal information so provided herein by sending an email to the grievance officer or such other electronic address as may be notified to you.
If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, you may contact our grievance officer. We have appointed our grievance officer as per Rule 5 (9) of the Information Technology of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008. Any grievance or complaint, in relation to processing of information, should be sent to us in writing with a thorough description, to following contact email ID. We will try to address your issue as soon as possible.
The details of the Grievance Officer are as follows:
Manav Bajaj
Email : [email protected]
Address : H-1/G-4, Garg Tower Netaji Subhash Place,
Pitampura New Delhi – 110034
